Customer Service Representative, Inbound

Job Description:

  • Answer inbound calls from customers regarding vehicle service appointments, service status updates, and general dealership inquiries
  • Provide professional, clear, and friendly communication throughout every interaction
  • Handle customer questions accurately and route complex or escalated issues to the appropriate team
  • Manage high call volume consistently throughout the day while maintaining quality and accuracy
  • Use Xtime to schedule, reschedule, and confirm service appointments based on customer needs and availability
  • Log all customer interactions accurately and consistently in Tekion CRM
  • Maintain clean, up-to-date records across all customer touchpoints
  • Handle all inbound calls through the Elevate VoIP system
  • Follow communication standards and dealership scripts throughout every interaction
  • Send follow-up texts or emails to customers as needed to confirm appointments or share service updates

Requirements:

  • Fluent, clear English with a neutral or US-friendly accent; your spoken English must be excellent
  • Previous call center or customer service experience, inbound experience strongly preferred
  • Comfortable managing high call volume consistently throughout the workday
  • Tech-savvy and able to learn new software quickly including Elevate, Xtime, and Tekion
  • Reliable internet connection, a headset, and a quiet work environment
  • Available to work full-time Monday through Friday on US Eastern Time hours
  • Calm under pressure, detail-oriented, and professional in all customer interactions
  • Experience working with a car dealership or in a vehicle service environment is nice to have
  • Familiarity with Elevate VoIP, Xtime, or Tekion CRM
  • Experience with inbound call management or appointment scheduling in a service environment is nice to have

Benefits:

  • You will be paid in **USD** (bi-monthly: every 15th and 30th)
  • **Paid Time Off** in accordance with company policy
  • Observance of **Holidays** per company guidelines
  • **100% remote setup** so you can work wherever you're most productive
  • Stable, full-time role with consistent volume and a clear daily structure
  • Be part of a growing automotive group with a high-volume service operation
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